About Khal Rai

Khal Rai brings over 20 years of leadership experience to his role as President and CEO at SRS. He possesses a breadth of knowledge and expertise in the healthcare and technology sectors earned through a career that has spanned the globe. His passion for collaboration, strategic development, and delivering healthcare IT solutions that make it easier for medical professionals to deliver care while navigating the ever-changing healthcare industry, inspires and motivates his team, while positioning SRS Health clients for current and future success. Khal has a B.S. degree in Computer Engineering from the University of Cincinnati, and an M.S. degree in Electrical Engineering from Purdue University.

What is HCIT Friction?

wheelThe Truth Is Stranger Than Friction

I just returned from two eye-opening experiences: HIMSS, the largest health IT event in the industry, and AAOS, the country’s largest orthopaedic conference. Of course, I heard about the amazing benefits of many new technological and medical breakthroughs . . . But what really got my attention was hearing some physicians say that when it comes to productivity, they wish they could return to the days of paper charts.

What? Since when do medical professionals want to turn back time on medical technology advancements like productivity solutions? All of those innovations were designed with an important goal in mind: to help doctors have more time to help more patients. However, due to many reasons, the data collection process is getting in between doctors and patients. That friction is rubbing both parties the wrong way—and the need to get beyond that friction was the clear message I took away from both HIMSS and AAOS.

Friction isn’t inherently bad: it is the force that allows our tires to grip the pavement, lets us steer the way we want to go, and enables our brakes to stop us from crashing. However, excess friction hinders movement and wastes energy: that’s what’s happening right now in the world of EHR solutions. What we need are systems that work with—not against—physicians while they perform their very important work. By creating smarter solutions, we can transform friction into traction: positive momentum that takes us where we want to go, faster—in a way that enhances, instead of interferes with, the doctor-patient experience.

In order to really help advance healthcare, the next generation of EHR solutions must do more than just capture data. They must be intelligent technologies that go beyond frictionless, creating the traction to:

  • Operate in the way that best supports each doctor’s work style, so that physicians can concentrate on patients, not iPads
  • Enable seamless data collection during patient interactions, so that doctors are not spending hours recording data later
  • Leverage mobile platforms and predictive technologies that not only keep up with busy specialists but actually help move them forward

Turning meaningless friction into meaningful traction is the driving force behind what we are calling Smart Workflows. Living and practicing in the Information Age, the only way to go is forward—not to reduce the technology involved, but to reduce its intrusiveness by developing software that easily captures required data while actually prioritizing the physician’s role in medicine. That’s something no EHR has ever done—nor any paper chart, for that matter.

To frictionless and beyond!

~ Khal Rai

Can Innovation Be the Cure?

clock-blogTechnology has revolutionized almost everything. From the way we consume music to how we engage in commerce, the entire experience has been dramatically transformed to make our lives better, more efficient, and in some instances to provide us with services that we could only have imagined just a few years ago. Consider how we currently use GPS in our cars versus how we navigated to our destinations just a decade or so ago. However, Healthcare Information Technology (HIT), and EHR in particular, has been one of the few industries that has not taken full advantage of the digital revolution.

Despite this, I believe that all is not lost. Although EHR solutions remain highly inefficient, I am convinced that many real, practical problems that couldn’t otherwise be solved in the analog world—such as identification of drug interactions, clinical-decision support, and machine learning to identify result-driven workflows—are now ripe to be addressed by digital technology.

Why now? The answer might surprise you—it can, at least partially, be credited to the meaningful use regulations. Don’t get me wrong, the negative unintended consequences of the MU programs have been well documented, from the inefficiencies and overhead burdens it has created for healthcare professionals, to the consolidation of the EHR industry, to the commoditization of EHR. There are plenty of cons to go around, but there are pros that, if leveraged properly, could form the foundation that the industry needs to achieve the ultimate goal of better outcomes and reasonable costs for everyone. What are some of these advantages? Patient charts are finally in some type of digital format, information sharing is beginning to be a reality, and interoperability among various systems is not just a buzzword that you read in articles and blog posts and hear at conferences—vendors are now allocating big dollars towards achieving it.

Make no mistake: healthcare professionals will always be at the center of the decision tree when it comes to how you and I are treated for medical issues, but leveraging advancements in computer science such as artificial intelligence (AI) and predictive algorithms can support more informed decision making. With AI, the abundance of data, and the right tools to analyze it, workflows can be better adapted to each professional’s specialty and needs, patients can engage in their healthcare, and treatment plans can be better optimized.

Today, many healthcare professionals hate their EHRs, and over 40% say that “EHRs interfere with the doctor-patient relationship.” It’s time we take on this issue. If providers, vendors, and patients join forces, we might be able to unleash the next generation of solutions and supercharge the healthcare digital revolution. I believe innovation is the just the cure we’ve been searching for!

What innovators are you looking for? What HIT innovation would you like to see?